General booking conditions

1Opening hours

The rental service is available during the following hours. Deliveries or returns outside these hours must be agreed in advance and may involve a surcharge.

Hours may change seasonally; changes are announced on the website or at the time of booking.

2Vehicle pick-up

Customers must arrive at the exact time stated in the booking confirmation, with all the required documents (valid driving licence and ID).

If you are running late, please call the number given when booking straight away. Mava Rent does not guarantee the availability of the booked vehicle more than 30 minutes after the agreed time, without notice and without refunding any down payment, unless otherwise agreed in writing.

No-show

• If the customer does not show up at the agreed time without notifying any change, the booking is automatically cancelled.
• Down payments or deposits are not refunded in case of an unannounced no-show.
• The vehicle cannot be picked up outside opening hours (for example at night or at times not agreed when booking), even if an arrangement was previously changed.
• The vehicle is not held beyond the stated closing time, whatever the reason for the delay.

3Changes and time variations

Any change to the pick-up time must be notified at least 2 hours before the original appointment, by contacting Mava Rent directly on the number given when booking.

Changes are subject to vehicle and staff availability at the requested time: Mava Rent cannot guarantee vehicle availability at times other than those agreed, especially outside opening hours.

If, after a no-show, the customer asks for a second pick-up attempt, acceptance is at Mava Rent's discretion and depends on organisational availability.

4Required documents

• Valid driving licence (category B or higher, depending on the vehicle)
• Valid identity document
• Italian tax code (for residents of Italy)
• An active phone number for operational communications

If even one of these documents is missing, Mava Rent may refuse to hand over the vehicle, with no right to a refund of any deposit paid.

5Cancellation and refunds

Booking with a down payment

If the booking is confirmed with a down payment, the amount paid is never refunded, regardless of the date or reason for cancellation.

Full payment in advance

If the full amount was paid at the time of booking, a partial refund may be requested when the cancellation is notified more than 48 hours before the agreed pick-up time.

6Vehicle return

The vehicle must be returned at the agreed time and place. Late return without notice incurs a penalty equal to the daily rental cost for each hour or part of an hour exceeded.

The vehicle must be returned in the same condition as at pick-up, clean inside and with the agreed fuel level; otherwise refuelling and/or cleaning costs will be charged.

7Fuel and vehicle condition

• The vehicle must be returned with the same fuel level as at pick-up.
• Missing fuel is charged at market prices plus a fixed refuelling fee.
• Any damage not reported at pick-up is charged to the customer.
• Before pick-up the customer must check and sign the vehicle handover form.